Facebook Tests “Saved Replies,” A Tool That Lets Pages Respond To Customers With Canned Messages

facebook Facebook is testing a new feature called “Saved Replies,” which will allow business Page owners the ability to write, save and then re-use canned messages when communicating with their customers over Facebook. The addition will save businesses time when handling incoming customer service inquires and responding to other customer feedback via the site. The feature, which is… Read More

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