Twitter’s New Customer Service Features Make It Easier To Send Private Messages And Feedback

 If you’re the kind of person who likes to talk to businesses on Twitter, the company is rolling out some new options to improve those interactions. First, businesses can now add a “send a private message” button to their tweets. So you might start a conversation with a business via public tweets, but at a certain point they can ask you to move to direct messaging with just… Read More

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